I just wanted to put this out there since their customer service is only capable of telling you what they can’t do and then outright making up information.
I ordered a Vizio soundbar from Jet.com since there was a promotion and I was in the market for one for my bedroom. I ordered the Soundbar on 11/27/2016. I waited a few days to see if it had shipped and on 12/1/2016 when it still was “processing” I called them. I was informed that they were “trying to get a hold of the vendor (Dell) and they don’t have any information for me”. I said “OK” and they promised a call back within 24 hours, they never called. The delivery date that was quoted was 11/30-12/5, the order did not ship until the end of 12/5/2016.
After that I called daily until I told them to cancel the order. They then informed me that they could not cancel the order and there was nothing they could do. My only option was to just “wait it out” and return the item if it shipped. I called them on 12/5/2016 to further express my dissatisfaction with this order and that I did not want the item. Again they told me they couldn’t cancel it but their “system” will more than likely cancel it since it was taking so long.
On all the calls (which I have recordings of) I was told different times from different reps about how long it was until their system automatically voided out ordered that were not being shipped, it was anywhere from 7-10 days. This is nowhere to be found in their ToS either.
You can imagine my reaction when on 12/6/2016 that the item is now showing as shipped. So now I have to so through the hassle of getting this large item over to FedEx for a return and waiting an undisclosed amount of time for my refund.
That being said if you really don’t care about customer service and/or when your order ships then check out Jet.com. I will never buy anything from them and would gladly pay a few bucks more to get a product quickly to not have to deal with this again. I checked their ToS and there is nothing about order delays on them. I created Archive.IS links in case they decide to change them after I post this.
Shipping and Delivery TOS: http://archive.is/vfAt4
Returns TOS: http://archive.is/wifuL