(773) 669-TDH1 [email protected]

Terms of Service

Terms of Service

This Privacy Policy governs the manner in which Timothy Hoogland collects, uses, maintains and discloses information collected from users (each, a “User”) of the timothyhoogland.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Timothy Hoogland.

Purchases, Warranties, and Refunds

Once a payment is processed through PayPal or any other payment processor that we use all sales are considered final. Due to the nature of the products we sell it is very easy for someone to scam us out of coins or any other products of a digital nature. Most of the products that we sell are non-returnable by our suppliers since 99% of orders are custom built.

In the event that you need to cancel an order please email us at [email protected] OR use the Contact Us link and if we have not begun processing the order we will try to cancel it. This is not a guarantee but we will make a best effort.

Unless otherwise specified all items are covered under the manufacturer warranty (if any) and there are no guarantees made by Timothy Hoogland. Any travel, labor, and/or parts are billable on any services performed on systems. The manufacturer does not compensate us to repair the units so we have to charge for our time and travel. We will handle getting the parts replaced under the manufacturer warranty but our time and travel is 100% billable.

All items in our store are guaranteed NOT DOA. You must notify us within 7 days of receiving the item if it is DOA. We test any and all items sold for electrical and physical defects before shipping. We stand behind our products so if you have an issue let us know immediately.

Pictures on the items may be slightly different from what you receive. What does this mean? It means that we try to source the products from the same vendors but there can be variances like different circuit layouts, board colors, etc. The item will ALWAYS be the same specifications as what is listed on the website. We will not sell a lesser item than what is listed. You will always get what is advertised or better.

By purchasing our custom products you agree to not reverse engineer, duplicate, copy, or do anything that would duplicate what we are selling here. If you purchase a product with the intent to copy it for your own gain or someone else’s gain we will cancel your order and deny sales to you. If you get the item and then duplicate it we reserve the right to pursue any and all forms of legal action against you for violating these terms of service.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an orderfill out a form and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Timothy Hoogland collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails
    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, User may contact us via our Site.
How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\’s own terms and policies.

Advertising

Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

Google Adsense

Some of the ads may be served by Google. Google\’s use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses “non personally identifiable information” and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html

Changes to this privacy policy

Timothy Hoogland has the discretion to update this privacy policy at any time. When we do we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

[email protected]

Last Revised: 4-28-2017

  • 1-1-2016 – Initial Draft.
  • 4-28-2017 – Added Line about shop items to Purchases, Warranties, and Refunds section.